InspiriTec

Amazing! Three year old girl from Florida beats the odds and continues to press on despite her ongoing struggle with spina bifida. https://www.clickorlando.com//toddler-with-spina-bifida-g/

InspiriTec honors those who have served in the military and we express our gratitude for their sacrifice in protecting our freedoms. As we give thanks to all Veterans, we are especially proud of the 163 Veterans employed by our IT Help Desk and Contact Center projects serving the U.S. Department of Defense, Commonwealth of Pennsylvania and the State of New Jersey. This Veterans Day we shine the spotlight on two very special colleagues from our Ft Knox team - Adam and AnnMarie... Whitford. The Veteran power couple joined us in 2015 (AnnMarie) and 2017 (Adam) and both have celebrated many successes in their professional careers. AnnMarie is an Iraq combat Veteran who began her journey with InspiriTec as a CSR providing beneficiary support for military service members/families, and was promoted to Quality Analyst 1 year later. Adam is retired with 20 years of service with 2 combat tours in Kuwait and 1 in Iraq. He started as a Tier1 Help Desk Analyst providing enterprise DoD worldwide user assistance on hardware, software, user account security. He was promoted to a Tier2 position after 6 months. Fast forward an additional 6 months and Adam was promoted to a Knowledge Base Writer. Both appreciate InspiriTec’s efforts to help transition from military to civilian life and enjoy applying their military knowledge in their current positions. A stable life with a flexible schedule that accommodates their needs, amazing trainers and a superb retirement plan are some additional perks that lead them choose InspiriTec (in AnnMarie’s case even over her interior design profession). The couple has two lovely children (Aaron age 9 and Addison age 3) and recently celebrated their 15 year wedding anniversary. See more

To close out Customer Service Week, we held a Red Carpet Awards ceremony to honor many of the wonderful people who make InspiriTec the best it can be! Swipe through to see a few of our award winners from the Affordable Care Act (ACA) project based in Philadelphia: 1.Jerry is a recipient of the Rookie of the Year award! Jerry joined the ACA project in July of this year, and has been a tremendous asset to the team. 2.Eric received an award for Commitment to Service for hi...s amazing job helping callers apply for Medical Assistance. It is a pleasure to work with Eric every day! 3. Keith was awarded for receiving Kudos from a satisfied customer. Just one example of the outstanding job he has done since joining the ACA team! Bravo and thank you to all of our award winners and to everyone at InspiriTec, for dedicating your talents to customer service and satisfaction! See more

InpspiriTec’s very own Theresa Brandt has recently been recognized by UniqueSource Products & Services as the 2020 Achievement Award winner! Theresa started with InspiriTec as a Help Desk Agent in Philadelphia for the Affordable Care Act team. For the past 2 years, she has been known for her dedication as well as her great compassion for helping assist callers. Theresa has recently been promoted and will be assisting callers with the Medical Marijuana Help Desk. Congratulations Theresa, you deserve it! https://www.facebook.com/UniqueSourcePA/posts/3458496570909914

As the pandemic continues, we’ve learned that adapting to this virtual world can be difficult for everyone particularly for employees with students at home learning virtually! InspiriTec would like to recognize these two special education teachers out of Reading, Pennsylvania who been going the extra mile by visiting their students homes to help connect with them better. https://www.disabilityscoop.com//struggling-screen-/29058/

Pandemic, no pandemic; Nathan White, one of our Wyomissing Help Desk Analysts has been commended for his excellent customer service skills. In addition, the customer highly praised Nathan for his ability to assist, in a patient and understanding manner. The way in which Nathan is able to talk with, and help his customers is representative of InspiriTec’s mission and ethos. Kudos Nathan! Thank you for dedication to quality and care of all customers!

The Customer Service week festivities continue! On Wednesday 10/7, employees from all offices were invited to kick back and share some laughs with Comedy Warriors Healing Through Humor hosted by comedian Joe Kashnow! On Tuesday, team members from our Kentucky office kicked off customer service week with and Intro Class to Texas Holdem with Rodney Young, Louisville Poker Tour and Tournament as well as an Inspir-a-bake baking class where they made pumpkin spice cupcakes from scratch!! This evening employees look forward to participating in Healthy Nutrition Class for busy working adults and an R&B concert with Ashley Scott!

On Tuesday evening, our colleagues in Philadelphia, Wyomissing, and Newark were treated to a painting class led by Jody Holbert as part of Customer Service Week! Jody will be offering up her painting expertise to our colleagues in Ft. Knox, KY tomorrow evening as well. Tonight, we will be hosting a virtual show with comedian Joe Kashnow for all of our offices!

Congratulations to InspiriTec’s JoAnn Heck for being promoted to Level 2 Help Desk Analyst! JoAnn joined our Wyomissing team in 2014 and has done nothing short of outstanding work ever since. Great work, JoAnn!

As part of our Top Workplace celebration last week, InspiriTec enjoyed live (virtual) entertainment from comedian Joe Kashnow! Since we cannot see our employees in person, it was such a delight to reconnect over Google Meet--and to enjoya night of comedy together. A huge thank you to all of our employees, and to Joe!

New Project Alert! On June 29th, InspiriTec launched the Pandemic Unemployment Assistance Program (PUA) call center -- creating more job opportunities for professionals with disabilities. The project began with about 50 Work-from-Home Customer Service Representatives (CSRs), and will be expanding this month to include over 150 CSRs. Our staff provides inbound call center services, email responses and identity verification services to Pennsylvanians seeking assistance with pandemic unemployment insurance claims. Every phase of this project has been implemented virtually -- from recruitment and training, to provision of technology, case management, and operations! Thanks to the efforts of our entire team and representatives from our customer, the PA Department of Labor and Industry.Pictured is PUA Process Analyst Letitia Schnitz.

Today marks the 19th anniversary of the September 11 attacks. On this day especially, we honor the thousands of lives that we’re lost along with the many courageous first responders for their acts of bravery. #neverforget

Checking in on InspiriTec employee Hope Sinnott. Hope is a Customer Service Representative/Analyst for our Child Welfare Information Solution (CWIS) project based in Philadelphia. Hope, now working from home, is known to always be polite and respectful when talking to customers and always takes her role as a CSR very seriously. Thank you for your hard work, Hope!

InspiriTec is pleased to announce we were named a Philadelphia Top Workplace for the 4th year in a row! Our sincerest gratitude to our employees, who have been essential in making InspiriTec the best it can be, and whose resilience, flexibility, and commitment in these difficult times allow us to continue providing world-class service. And there's more....this year The Inquirer’s Top Workplace coverage featured InspiriTec’s efforts to employ Veterans. To read the full press release and article, click here! https://linktr.ee/inspiritec

Last week, we had the opportunity to showcase the artwork of the talented Linda Dennin of Studio Incamminati -- featuring 30 of our Philadelphia-based employees as her subjects! Via Google Meet, we were able to bring people together in a meaningful way allowing us to reconnect, share stories, and react to seeing Ms. Dennin’s beautiful portraits. We can't thank her enough for the wonderful and powerful experience!

Another great meeting with Congressman Dwight Evans (PA-03). We briefed the Congressman on InspiriTec’s COVID-19 response a transition to telework that included 104 of his constituents! The congressman was impressed by their resiliency and dedication to providing our customers with essential, high-class customer service. As we all continue to adjust to working from home, we take joy in virtually connecting with our Congressman and so many others while maintaining safe social distance. Thanks to the UniqueSource team for arranging this event!

Checking in on Robert Connelly from InspiriTec’s Philadelphia team. Robert recently received some great kudos from our partner/end-user: The caller had a large number of connectivity issues, which were all resolved by Robert. He correctly assessed the caller’s issue and was very patient in explaining the process. The caller appreciated how quickly Robert fixed the problem and his extra effort to familiarize her with Skype IT issues. Well done, Robert! Thank you for everything that you do!

John Valgus, a Help Desk Analyst with our Wyomissing Team, is working hard from home while modeling his white InspiriTec polo. John was able to purchase his logo shirt with his hard-earned InspiriBucks, which he deservingly received after obtaining outstanding customer satisfaction survey results and other positive feedback - a job well done! Looking good, John!