LRA by Deloitte

Exciting news - we made a nice jump up the 2015 AMA Gold Top 50 report of research firms in the US - number 38 with a bullet. #mrk #marketing https://www.ama.org///the-2015-ama-gold-top-50-report.aspx

We are excited to see the new Terminal 6 in #LAX taking shape!

LRA client, Westfield has debuted a new video featuring new improvements to Terminal 6 at LAX. https://www.youtube.com/watch?v=QAkwlcHYpGM LRA is currently working with Westfield to measure and improve the customer experience at LAX's Tom Bradley International Terminal. We are excited to hear about their newest project!

LRA's Director of Operations, Christine Gamarra writes about the art of sales follow-up for BizEventsAsia http://bit.ly/1eCRRNy

It's all about getting back to the basics in the hotel industry http://bit.ly/1Pv90cL

If you think customer experience isn't important in the healthcare industry, think again! http://bit.ly/1dBJiST

LRA's Stephanie Perrone Goldstein and Harris Rosen, founder & COO Rosen Hotels and Resorts