RedNet

Marion Center & Rochester Mills - We are continuing to address the situation in your area with periodic downtime. We hope to have things fixed this evening. Our apologies for the inconvenience.

Update: Invitations have been sent out to the second phase of the migration! Valued subscriber, In an effort to streamline our service and support, we will be making the transition to a new system that integrates your tickets, billing, and service information in a single portal. This interface is tailored for Internet Service Providers, making it much more user friendly. We will be moving customers into the new system in phases, based on the tower from which they receive se...rvices. Why are we moving? Streamlined billing & support in a single portal Payment and billing history available Enhanced troubleshooting tools and outage tracking Improved response times What does this mean for me? An invitation will be sent to the email on file, accept it and set up your account Automatic payments & Credit card info will need to be re-entered in new system Verify service information (Location, Plan, Prices) If you are on paper billing, please contact us separately (via e-mail or facebook) All Billing Dates will either be the 1st or 15th of the month First Bills will be prorated to reflect the change to those dates Any balance or credit remaining from our previous billing platform will be transferred to the new system If you have any questions, please contact a representative through Facebook messenger or email to [email protected] Invitations have been sent out today to the first phase of the migration.

Valued subscriber, In an effort to streamline our service and support, we will be making the transition to a new system that integrates your tickets, billing, and service information in a single portal. This interface is tailored for Internet Service Providers, making it much more user friendly. We will be moving customers into the new system in phases, based on the tower from which they receive services. Why are we moving? Streamlined billing & support in a single portal... Payment and billing history available Enhanced troubleshooting tools and outage tracking Improved response times What does this mean for me? An invitation will be sent to the email on file, accept it and set up your account Automatic payments & Credit card info will need to be re-entered in new system Verify service information (Location, Plan, Prices) If you are on paper billing, please contact us separately (via e-mail or facebook) All Billing Dates will either be the 1st or 15th of the month First Bills will be prorated to reflect the change to those dates Any balance or credit remaining from our previous billing platform will be transferred to the new system If you have any questions, please contact a representative through Facebook messenger or email to [email protected] Invitations have been sent out today to the first phase of the migration.

RedNet Community, Facebook messenger is currently experiencing problems worldwide. If you have sent us a message, a representative will get back to you as soon as their issue is resolved. Messages are currently unable to be received or sent. Thank you! Stay safe!

All, In an effort to improve your video chat experience, and hopefully handle some of your issues more quickly, I want to share some tips for video chat connections and getting the best experience possible from them. Here are some steps to follow to help improve the quality of video chat: 1-Ensure all other apps or programs on device are closed.... 2-If possible, plug the device into the router using an ethernet cable, or move as close to the router as possible. 3-If the video chat is in a browser, close all other tabs in the browser. 4-Are other devices in the house streaming or using internet as well? 5-If settings for the video chat are available, try lowering the resolution. 6-When contacting us, if internet is available, please run this speed test http://www.dslreports.com/speedtest on both the device with the speed issue, and another device if possible. The majority of the issues we have heard today regarding video chat can be resolved with the above steps. Also please keep in mind, if netflix and other services are working properly, then it is quite possibly the video chat provider experiencing issues from increased demand. We are only one end of each connection that you make on the internet! We will communicate any additional tips/solutions as we find them. Thank you for your business, Jeff Houser President, REDNET INC

Update: power has been restored and service should be up and running for effected customers. If you are still experiencing an issue please try rebooting your router by unplugging for 30 seconds then plugging back in. Customer support can be reached through Facebook messenger or through email using [email protected] if you need further assistance. There is a current outage in the Marion Center and Rochester Mills area due to a power outage. As soon as power is restored, service will come back on to the effected customers.

Update: Work should be completed. If anyone effected is still having any issues, please let us know. A representative can be reached through Facebook messenger or through email using [email protected] Thank you for your patience and continued support! At this time we are experiencing an outage in the Creekside area due to a lightning strike. Technicians are working to restore service as soon as we can. We apologize for any inconvenience this may be causing our RedNet community.

RedNet is currently experiencing a networking issue that is effecting many of our customers. We apologize for any inconvenience. We are currently working on a resolution to restore service as quickly as possible. Thank you for your patience and continued support. Our representatives are working on a backlog of reports. Please be patient as we work to get back to all of our customers that have already called, messaged or emailed in.