HelpSquad

Suddenly, you stumble upon a watering hole in the woods. The water is dark and murky. Things like old car parts, broken TVs, or refrigerators could be laying at the bottom hidden by mud and sediment. But, you're hot and sweaty...dying to cool off. You step to the edge of the rock face. Do you dive in head first?... If you’re like most people, your answer would be no. You understand that jumping in without thinking could lead to disaster. Most business owners have this type of mentality. They refuse to make impulsive decisions that could destroy their business or their reputation. If ownership is going to make an adjustment to operations, it will be for the benefit of the business, the employees and the customers. And, he or she will be sure of that before diving in head first. So, in this case, instead of simply announcing that we have a tool that will benefit your business and just expecting you to take our word for it, we've decided to do all businesses a service by going out and doing all of the research first. Without further ado, we give you 65 live chat statistics that prove live chat will benefit your business’s CX. Link in comments! #customerexperience #livechat #customerservice

Ran out of toothpaste. Missed the train. Late for the meeting. Forgot your wallet. Missed a deadline.... Need more funding. Barista got your coffee order wrong. Life is full of problems. Some big. Some small. What you learn from them and how you handle them determines who you will become. #motivationalmonday #inspirationalquotes #mondaymotivation

These days there are tons of ways for customers to seek support. Email. Live Chat. Social Media. Some companies even offer support via text message! But, for all the convenient options, phone support still reigns supreme.... More than 50% of customers across all age groups typically use the phone to reach out to a service team, making it the most used channel for customer service. (Zendesk) So, teaching your team key phone skills is critical. From customer service expert, Shep Hyken's consistently insightful blog, guest blogger Vihar Naik of CallHippo shares 6 customer service phone skills your team needs to master. #customerservice #customerexperience #customersupport https://hyken.com//guest-post-customer-service-telephone-/

Name the most neglected pages on your website. It's a safe bet that, for many, your FAQ page makes the list. What many site owners fail to realize is that the FAQ page is of great significance. It can convert visitors and increase the SEO ranking of your website.... A well-crafted FAQ page can also improve customer satisfaction by providing them with a quality self-service resource. So, what are you waiting for? Let's get your FAQ's straight! From Muhammad Shoaib at Dynamologic Solutions here are 8 ways to turn your FAQ questions into sales. Link in comments! #FAQs #UX #userexperience #selfservice #customerexperience

New week, new start! Remember, it's not how many times you fall down. It's how many times you get up that counts. The only way you fail is if you stay down. So, let's "get up" and take on this beautiful Monday!... #success #motivation #inspiration

Some days feel like an avalanche of phone calls, emails and support tickets. Since the pandemic, many teams have experienced a sharp increase in customer inquiries, making it even easier to get buried. There are more returns because customers can't try items in-person. There are more order status checks because shipping speed is slower than normal. The list goes on.... Live chat has been helping many businesses reduce wait times, effectively prioritize support requests and increase customer satisfaction. For more shocking live chat statistics, check out the link in the comments! #customerexperience #customersupport #livechat #livechatsupport #customerservice

"Customers come to a website to accomplish a task...If the content and design of the organization’s digital channels aren’t aligned with those tasks, the customers will have a bad user experience." In order for your business to reach the highest levels of success, your customers have to be considered in every aspect of your organization. Your digital policies are no exception.... In this CMSWire article, Digital Policy expert, Kristina Podnar covers how to include the voice of the customer in your digital policies. #voiceofthecustomer #customerexperience #digitaltransformation

Got a case of the Mondays? Bernie isn't a real big Monday fan either. But, he says, "It's better to show up than to give up." No, really. He actually said that. ... So, now that we're all here. Let's get this week started! #mondaymotivation #motivationalquotes #berniesanders #mondaythoughts

The networking game has changed. No more handshakes or business card exchanges. Gone are job fairs, intimate luncheons and happenstance introductions (at least for now). That doesn't mean you can't branch out and extend your professional circle.... Here are some networking strategies that will keep moving and shaking through the pandemic. Link in comments! #networking #networkingstrategy #virtualevents #socialnetworking #futureofwork

"CX is almost like a religion (but based on math). It requires strong belief to put your trust in the equation that says that Customer Experience and Employee Experience will drive positive financial results as an outcome." - Eytan Hattem, CCXP If you make changes to improve your company's customer experience and employee experience, you won't reap the rewards over night. But in the end, it will be worth it. Companies that excel in customer experience have 1.5 times as m...any engaged employees. (Bruce Temkin / Qualtrics) Companies with highly engaged workers report 20% higher sales. (Gallup) In this insightful article, Eytan Hattem, CCXP proves that if focus your efforts on maximizing CX and EX, it will eventually result in better financial performance. #customerexperience #employeeexperience #ex #cx #employeeengagement

If you never try, you'll never know. Let's strive to achieve the extraordinary this week. Finally pitch that idea you've been sitting on to your boss. Surprise a loyal customer with a special gift. Go the extra mile and help out a co-worker that has a lot on their plate lately.... Here's to risking the usual. #mondaythoughts #motivationalquotes #inspireyourself #inspirationalthoughts

New Year, new you? Whether you've committed to a new hairstyle, a rigorous workout routine, home renovations or even the rebranding of an entire company, 2021 is the year that many of us have decided to wipe the slate clean and start fresh. Our team took the "New Year, new me" plunge, and successfully launched a new brand. Now, we want to help other companies as they embark on their own rebranding journey.... Here's a FREE preliminary rebrand worksheet along with a guide to help you get started! Link in comments! #rebranding #rebrandingguide #smallbusiness #digitaltransformation #freeguide #freeresource